Refunds

Last updated 6 September 2026.

The first 14 days

If the software does not do what you expected, tell us within 14 days of your first payment and we refund it in full. You do not have to explain why.

After that

There is nothing to stop, because nothing charges you automatically. Your plan runs to the end of the period you paid for and then stops. We do not refund part of a period that is already running.

If something is broken

If the product is unusable because of a fault on our side and we cannot fix it, we refund the time you lost. Tell us what happened and we will sort it out.

How to ask

Email [email protected] from the address on your account, or message us on Telegram from the account you signed in with. Say which payment you mean and what went wrong.

We answer every request. If we agree the refund, the money goes back the way it came to us. There is no card on file to return it to, so if that route cannot take it we will ask you where to send it.

If you have not heard from us in five working days, send it again on Telegram. A request that goes unanswered is our fault, not a refusal.